Complaints and returns

Return of the goods.

The customer has the right to return the purchased goods without giving reasons, within 14 days from the date of delivery of the parcel.

Along with the goods must be sent back proof of purchase (receipt or VAT invoice) and printed and completed "Return document"
or a written statement with the name, address, order number and account number to which the returned money are to be transferred. Transfer to your account is the only possible form of refund..

In the case when another product was added to the purchased product for free or at a reduced price (as part of special promotions), it should be returned along with the returned goods.

The customer returns the returned goods at his own expense.

The amount to be refunded is the amount due and the cost of shipping the order to the customer.


Each product purchased from can be complainted on the basis of „ goods not as described „

Complaints are not subject to damage caused by the user's fault as a result of not complying with the operating and maintenance instructions as well as defects resulting from poor storage, mechanical injuries and random accidents.

In the case of unjustified complaints, the goods are sent at the customer's expense. If the customer does not receive the rejected complaint within 3 months of receiving the decision, the goods will be disposed of. If the complaint is recognized, covers transport costs.

If it happens that after receiving the package the customer will detect the damage on the goods, he can send them back within 10 days from the date of receipt of the goods. Along with the goods, please send back the proof of purchase (cash register receipt or VAT invoice) and printed and completed ""Document of goods complaint"
or a written statement with the name, surname, address, order number and a detailed description of the defect. .

The complaint will be considered within 14 days from the receipt of the return shipment from the customer. The customer will be informed about the settlement of the complaint via e-mail or telephone..

Remember! In the case of an unjustified complaint (sending equipment damaged by user or functional fault) we will be obliged to charge you with all the costs incurred on this account..

Zwrot towaru
Reklamacja towaru

If you have already made a payment and you want to withdraw from the contract with our store and get a refund of cash, you must complete the "withdrawal form" in writing".